CORE RESPONSIBILITIES
RSL Community Management and Oversight
• Monitor the community operations, associate interactions, and overall environment to enhance resident independence and a vibrant lifestyle.
• Maintain proactive communications with staff, residents and/or family members to promote open dialogue and timely sharing of important information.
• Ensure compliance with DHS Chapter 83 and all applicable laws and regulations.
• Oversee completion of resident assessments, service plans, and documentation, maintaining secure and accessible facility records.
• Oversee the execution of a broad range of programming to engage and stimulate cognitively impaired and medically compromised residents.
• Responsible for oversight of census and admissions in accordance with regulatory requirements, including oversight of resident admissions, transfers, and discharges, while ensuring eligibility criteria and pre-admission assessments are met.
• Provides financial oversight through assistance with budget development and adherence.
Regulatory and Licensing Compliance
• Serve as point of contact for DHS audits, inspections, and licensing.
• Respond promptly to incidents, complaints, and regulatory issues.
• Maintain facility documentation in accordance with DHS 83.42, HIPPA, and corporate compliance guidelines.
• Provide written delegation of authority when off-site or unavailable.
• Develop and revise policies and procedures for quality care and regulatory compliance, ensure a safe working environment, and meet regulatory requirements for staff and residents.
• Actively participant in Echelon and WCEAL to maintain standards of membership.
• Promote and protect the rights of each resident. Fully investigate any suspected violations immediately according to Three Pillars policy and procedures, and state/federal regulations.
• Ensure community health, safety, sanitation, and emergency readiness in accordance with DHS 83. 47-49.
• Follow all federal, state and company reporting requirements when incidents or situations so dictate.
• Respond in emergency situations to ensure resident/staff/guest safety and security.
Census and Admissions Management
• Monitor and maintain census within licensed capacity (DHS 83.05).
• Oversee all resident admissions, transfers, and discharges (DHS 83.27).
• Communicate with referral sources, prospective residents, and families as needed.
• Ensure eligibility criteria are met and pre-admission assessments are completed.
Financial Oversight
• Assistance with budget development and budget adherence.
• Payroll review and compliance with labor budgets.
• Ensure level care assessments are current and appropriate.
• Oversight of compliance with outside funding programs (IE Community Care).
• Compile and analyze operational data to efficiently manage the quality and cost of service provided as well as plan for new service development.
Resident and Social Support Services
• Coordinate supportive services (behavioral health, counseling, etc.).
• Support residents in transitions and discharges while promoting autonomy.
• Advocate for access to benefits, financial aid, and legal protections.
• Facilitate family engagement and communication.
• Assist in the implementation and follow up action plans of any resident and employee surveys.
Staff Supervision and Training
• Serve as a member of the organizational leadership team by participating in outreach efforts, leading associate meetings, and training programs, assisting in developing business plans and budgets and maintaining a positive attitude when faced with change.
• Hold the team accountable for meeting all missions, quality, safety, and other performance standards. Conduct evaluations and administer discipline fairly.
• Maintain continuous and proactive communications between front line staff and campus wide interdisciplinary team.
• Actively manage conflicts between individuals as well as between unit staff and other departments in a respectful manner, following the appropriate channels and working towards solutions.
• Meet with all shifts minimally on a quarterly basis to ensure resident and employee satisfaction.
• Hire, onboard, supervise, and evaluate staff in collaboration with the Director of Clinical Services.
• Ensure completion of orientation and at least 15 hours of annual continuing education for all staff including: standard precautions, client group related training, medications, resident rights, prevention and reporting of abuse, neglect and misappropriation, fire safety and emergency procedures, including first aids in collaboration with nurse educator, DCS, and Director of Learning and Development (DHS 83.25).
Memory Support Neighborhood Oversight
• Ensure secure, person-centered environment for residents with dementia.
• Oversee dementia-specific programming in collaboration with Sr. Director of Dementia Programing.
• Ensure staff are trained in dementia care and continuing education is provided in collaboration with Sr. Director of Dementia Programing.
• Monitor resident safety, engagement, and quality of life in memory care area.
Activities Oversight
• Ensure meaningful daily programming is aligned with resident preferences and needs. Evaluate participation and adjust programming to improve outcomes in collaboration with the Director of Recreation Services.
• Ensure staff involvement and programming consistency across all shifts.
